Shipping policy

We currently ship orders within the United States only.

Order Processing

Orders are processed during regular business days, excluding weekends and public holidays. Processing times may vary depending on order volume and product availability. Once your order ships, you will receive a confirmation email containing tracking information.

Shipping Methods and Rates

Available shipping methods, estimated delivery times, and shipping charges are displayed at checkout based on your delivery address. Orders may be shipped through USPS or another suitable carrier. Free standard shipping on all US orders.

Delivery Times

Delivery estimates shown at checkout begin after the order has been processed. These estimates are provided by the carrier and are not guaranteed. Delays may occur because of weather, carrier disruptions, holidays, or an incorrect delivery address.

Tracking

Tracking information will be provided by email after the order has shipped. Please allow time for the carrier’s tracking system to update.

Incorrect Addresses

Customers are responsible for entering a complete and accurate shipping address. MONVO is not responsible for delays, failed deliveries, or additional charges caused by an incorrect or incomplete address.

Lost, Damaged, or Incorrect Orders

If your order arrives damaged, contains an incorrect item, or appears to be lost in transit, contact us at support@monvo.co as soon as possible. Include your order number and relevant photographs when applicable so we can review the issue.

Returns

Return shipping and eligibility are governed by our Return and Refund Policy. Returns and size exchanges are free within the US: for approved returns, we email you a prepaid USPS return label, so you don't pay for postage. If MONVO sent a damaged, defective, or incorrect item, we also cover the return shipping.

Contact

For shipping-related questions, contact support@monvo.co.