Refund policy

MONVO Return and Refund Policy

We offer a 30-day return policy. You have 30 days from the date your order is delivered to request a return.

Return Eligibility

To qualify for a return, the item must be:

  • Unworn, unused, and unwashed

  • In its original condition

  • Returned with all original tags attached

  • Returned in its original packaging

  • Accompanied by the receipt or proof of purchase

Items showing signs of wear, washing, damage, alteration, odors, stains, or removed tags will not be accepted.

Starting a Return

To request a return, contact us at support@monvo.co with your order number and reason for return.

If your return is approved, we will email you a free prepaid return label and instructions. Do not send any item back before receiving approval. Unauthorized returns will not be accepted.

Return Shipping

Returns and size exchanges are free within the US: we email you a prepaid USPS return label, so you don’t pay for postage. Please send items back in the original mailer or a similar small bag.

If an item is defective, damaged, or incorrect, MONVO will provide a prepaid return shipping label after reviewing the request.

Original shipping charges are non-refundable unless the return is caused by a MONVO error.

Damaged, Defective, or Incorrect Items

Inspect your order after delivery. If you receive a damaged, defective, or incorrect item, contact us promptly at support@monvo.co and include your order number and clear photographs of the issue.

Final Sale Items

Gift cards and products clearly marked Final Sale cannot be returned or exchanged.

Exchanges

Free size exchanges (US orders): if your hoodie doesn’t fit, email support@monvo.co within 30 days of delivery with your order number and the size you need. We’ll send you a prepaid return label and ship your new size free as soon as the carrier scans your return. One free size exchange per item, and the item must meet the return conditions above (unworn, unwashed, tags attached). If your new size is sold out, we’ll refund you instead. To change color, request a return and place a new order.

Refunds

We will notify you after receiving and inspecting your return.

If approved, the refund will be issued to your original payment method within 10 business days. Processing time may vary depending on your bank or card provider.

If more than 15 business days have passed since your refund was approved, contact us at support@monvo.co.